Mystery Guest inspections monitor brand standards, allowing clients the opportunity to set the assessment agenda and select key testing parameters.
Mystery Guest allows objective assessment of critical service areas, with detailed reports, debrief and photographic feedback to support the findings. A complete evaluation of the guest experience is undertaken, assessing every touch-point, process and product compliance in accordance with brand/hotel standards.
Our extensive knowledge of the hotels market from our global Hotel Guest surveys puts us in a unique position to build the perfect mystery guest program. The report will be published in Monthly Printed Issue as well as on-line, and also will be shared through social media.
Measuring the guest experience in this way and making informed decisions and enhancements is the best way to increase occupancy rates, profit margins and guest loyalty.
If you would like us to do a Mystery Guest Inspection, you can send us email at email@example.com with a Name of the Hotel, Resort or Restaurant, and rest assured that you will find a report in a soonest issue.
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